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Sales FAQ

Refurbished Cosmetic Grades

Grading criteria on refurbished products is based solely on cosmetic condition. Products classified as GRADE B will have minor cosmetic blemishes and typically have a lower List Price than GRADE A products. However, both grades feature the same functionality and performance, and both grades include the same warranties and customer support.

Cosmetic Grade A:
Grade A products will have overall excellent to very good cosmetic condition. Some Grade A units will be cosmetically pristine while others may have light scratches or other minor blemishes. Some Laptops may exhibit some shiny areas around the keyboard (space bar, touchpad and/or touchpad buttons), but the keyboard keys will be in excellent condition. Cosmetic blemishes will have no impact to the system's overall functionality or performance.
 

Cosmetic Grade B:
These units will have some cosmetic blemishes that include scratches and/or other surface imperfections. Some Laptops may exhibit shiny keys on the keyboard and/or shiny surfaces around the keyboard. All key characters will be legible. Grade B products are functionally equivalent to Grade A, and will include the same warranty and customer support as Grade A products. Pricing on grade B products will typically be lower than grade A products.
 

Note: CompuCycle does not cosmetically grade the bottom side of units.